Frequently Asked Questions


Does Refuge Counseling and Wellness Center offer professional mental health services?

Our counseling center is a professional, clinical counseling center, and our staff is comprised of credentialed mental health professionals and clinical interns.


What are the educational and professional backgrounds of your counselors?

Refuge retains a staff of state licensed counselors who have completed advanced training and credentialing in counseling and psychotherapy. All Refuge counselors uphold the standards and best practices of the American Counseling Association (ACA) and the American Association of Christian Counselors (AACC).


Christian counseling combines professional counseling techniques and scriptural principles in a holistic approach to mental health issues.

What is Christian counseling?


Are all of your counselors Christian?

We are a Christian ministry supported by Crossroads Community Church. As such, all counselors at Refuge Counseling and Wellness Center profess a personal relationship with Jesus Christ and believe in the transformational power of the Holy Spirit.


Do I have to be a Christian to use your services?

Our services are available to everyone, and our approach to therapy is to meet people wherever they are in all areas of their lives. Our counselors work with an attitude of Christ-like service but do not aim to impose their beliefs or values on the client. 


As a ministry of Crossroads Community Church, Refuge Counseling and Wellness Center adheres to the following Statement of Faith:

We believe:

  • In the eternally existing Triune God: Father, Son, and Holy Spirit.

  • In the Bible as the fully inspired Word of God, the only infallible rule for faith and practice.

  • In God the Father who concerns Himself mercifully in the affairs of man.

  • In Jesus Christ, God’s only begotten Son, in His virgin birth, sinless life, miracles, teachings, His atoning death, resurrection, ascension into heaven, and promise of His personal, visible return to earth and the establishing of His kingdom.

  • In the Holy Spirit and His present ministry of rebirth and renewal as well as the giving of spiritual gifts to each follower of Christ.

  • That both men and women are created in God's image and are qualified to lead as enabled by the Holy Spirit.

  • That all people have sinned yet are made in the image of God. Only repentance and faith in Christ can restore us into fellowship with God.

  • In the global Church and the living spiritual body, of which Christ is the Head and all regenerated persons are members.

  • In Water Baptism and Communion as a means of grace from God to us.

  • In the “Apostles’ Creed” as the fundamental facts of Christian faith and affirm the historic orthodox creeds of the church.

What is your Statement of Faith?


How do I make an appointment?

Call us at (208) 960-7170.

Our office is open Monday through Thursday, 8:30am - 5:00pm.


May I choose my own counselor?

You may request a particular counselor. Your preference will be honored if your presenting issue is within their treatment area, provided your counselor of choice has available appointment times.


How long do I need to wait to see someone?

Generally, your appointment will be within a week of your initial call. The time varies for each counselor.


What if I have a life-threatening emergency?

Call 9-1-1 or your local police department.


How long does counseling take?

The length of treatment depends on many factors. It is primarily determined by the nature of the issue(s) and the motivation of the client.


What kinds of issues do your counselors work with?

Counselors are trained in many areas including personal growth, relationship distress, depression, anxiety, postpartum depression, trauma, grief, spiritual abuse, sexual addictions, men’s and women’s issues and life transitions. If you have questions about these issues or others call (208) 960-7170.